Return and Refund Policy

Return and refund eligibility depends on the type of product purchased.

Made-to-Order Merchandise

Most Flash Fan Club merchandise is printed on demand and made especially for you after your order is placed. We do not generally accept returns or exchanges for selecting the wrong size or color, changing your mind, or other reasons unrelated to a damaged, defective, or incorrect item.

Please review product descriptions, color options, and size charts carefully before ordering.

Damaged, Defective, or Incorrect Made-to-Order Items

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, mislabeled, or different from what you ordered, contact us within 30 days of delivery through the contact form on our website or at hello@flashfanclub.com.

Please include your order number, a description of the problem, and clear photographs showing the item and the issue. We will review your claim and, if approved, arrange a replacement or refund at no additional cost to you. We’ll do our best to make it right!

Please do not return an item without contacting us first. Items sent back without prior authorization may not be accepted. In many cases, a return will not be necessary.

Flash Mail and Paper Goods

Flash Mail subscriptions, past issues, art cards, stickers, and other paper goods are not returnable or exchangeable.

If your order arrives damaged, incomplete, or incorrect, please contact us through the contact form on our website or at hello@flashfanclub.com. We’ll be happy to help and find the best way to resolve the issue.

Flash Mail Subscriptions: Renewals, Pauses, and Cancellations

Monthly Flash Mail subscriptions renew automatically each month until canceled. Customers may pause or cancel a monthly subscription at any time through their customer account.

Canceling a monthly subscription prevents it from renewing at the end of the current billing period. Pausing temporarily stops upcoming renewals until the subscription is resumed. A pause or cancellation does not refund a payment that has already been processed or an edition that has already been prepared or mailed.

Annual Flash Mail subscriptions are paid in advance and include 12 monthly editions for the price of 10. If you choose automatic renewal when subscribing, your annual subscription will renew each year at the then-current annual subscription price unless canceled through your customer account before the renewal date. If you do not choose automatic renewal, your subscription will end after the 12 prepaid editions have been delivered.

Canceling an annual subscription prevents it from renewing at the end of the current annual billing period. Customers will continue to receive all remaining editions included in their prepaid subscription year. Annual subscription payments are not eligible for full or partial refunds after they have been processed.

Gift subscriptions for Flash Mail are prepaid for a fixed term, do not automatically renew, and are not returnable or refundable.

Other Products

Unless otherwise stated in the product listing, unused products that are not made to order may be returned within 30 days of delivery.

Please contact us through the contact form on our website or at hello@flashfanclub.com before returning an item so we can provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, incomplete, or incorrect.

Wrong or Incomplete Addresses and Unclaimed Orders

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the address provided was incorrect or incomplete, or because the shipment was not claimed, additional shipping charges may apply before it can be sent again.

We cannot guarantee that limited-edition Flash Mail or paper goods can be replaced if an order is lost or returned because of an incorrect or incomplete address.

Sale Items and Gift Cards

Sale items and gift cards are final sale and cannot be returned or refunded, except when required by law or when a physical item arrives damaged, defective, incomplete, or incorrect.

European Union Customers

If an order is shipped to the European Union, additional cancellation or return rights may apply under local consumer-protection laws. Any legally recognized exceptions for personalized, custom, made-to-order, sealed, or otherwise exempt products will continue to apply.

Refunds

We will notify you after your claim or return has been reviewed and let you know whether a refund or replacement has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us through the contact form on our website or at hello@flashfanclub.com.

Questions

For questions about a return, refund, or order problem, please use the contact form on our website or email hello@flashfanclub.com.